Accessibility services

Mayo Clinic offers many accessibility services for patients who need assistance. These on-campus services are easy to access and free of charge.

Door attendants or patient care staff can help you arrange accessibility services. Family and friends also are welcome to assist you with special needs during your visit to Mayo Clinic.

Wheelchairs and strollers

Wheelchairs and strollers are available free of charge for use on the Mayo Clinic campus. Wheelchairs are located throughout Mayo Clinic facilities, including both hospital campuses. Strollers can be checked out at the west doors of the Gonda Building and the main (west) entrance of Mayo Clinic Hospital, Saint Marys Campus.

If you prefer a larger-sized wheelchair, please ask a door attendant, or call General Service at 507-266-7100 for an escort.


General Service patient escorts are available to transport patients to and from appointments. This free assistance is offered to patients with visual impairments, those who use wheelchairs and others who have difficulty walking. Staff members in patient care areas or Mayo Clinic information desks can arrange an escort and provide directions or answer questions during your visit.

Scooters and wheelchair rentals

Scooters and wheelchairs can be rented for off-campus use at the Mayo Clinic Store in the Siebens Building, Subway Level. Walkers are available for purchase.

Handicapped-accessible parking

If you have a handicapped-accessible parking tag displayed on your car, you may park for free at any city meter in Rochester. Parking is limited to the maximum time posted on the meter. Downtown meters are typically set to allow parking for 30 minutes, 90 minutes or three hours.

Van-accessible and state handicapped parking spaces are available in Mayo's Graham Parking Ramp. Patient ramp parking fees apply. All public ramps in Rochester have clearly marked designated handicapped parking spaces. Learn more about parking.

Services for the hearing impaired

Sign language interpreters are available at no charge to patients. Please tell the registration staff or the appointment secretary that you will need an interpreter.

Volume-controlled telephones and telecommunications devices for the deaf (TDDs) also are available. Staff at information desks in the Mayo Building and Gonda Building can direct you to these devices.


All buildings have wheelchair-accessible restrooms marked with signs noting accessibility. If you have difficulty locating a wheelchair-accessible restroom, ask a Mayo Clinic staff member for assistance.

Private restrooms with space for a companion are marked "special needs restrooms" and available in the following locations:

  • Mayo Building, Subway Level
  • Gonda Building, Subway Level
  • Mayo Clinic Hospital, Saint Marys Campus, Joseph Building, Main Floor